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Privacy Policy

 

Last Updated: 12/26/2024

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Expedited Solutions LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with all applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and similar state regulations. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

 

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Includes your name, mailing address, email address, and phone number.

  • Call Recordings: All incoming and outgoing calls are recorded for quality assurance, training, and compliance purposes.

  • Operational Data: Includes shipment details, pickup and delivery addresses, and communications related to business operations.

  • Device Information: Includes data from devices used to access our services, such as IP addresses and browser types (where applicable).

 

2. How We Collect Information

We collect personal information directly from you through interactions such as phone calls, emails, and web forms, and automatically via our systems (e.g., call recordings).

 

3. Consent for Communications

By providing your phone number to Expedited Solutions LLC, you:

  • Consent to receiving communications, including calls, text messages, or emails, related to our business operations, such as shipment updates or service inquiries.

  • Acknowledge that communications may involve automated systems, pre-recorded messages, or autodialing technologies.

  • Understand that your consent is not a condition for receiving our services.

To revoke consent, contact us via email at Info@yourexpeditedsolutions.com, or reply “STOP” to any text message.

 

4. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services.

  • Communicate effectively regarding shipments and inquiries.

  • Conduct training, quality assurance, and compliance activities.

  • Comply with legal and regulatory obligations.

 

5. Your Privacy Rights

Depending on your state of residence, you may have specific rights under privacy laws, including but not limited to:

  • Right to Access: Request access to personal information we hold about you.

  • Right to Delete: Request deletion of certain personal information, subject to exceptions.

  • Right to Opt-Out: Opt-out of the sale or sharing of personal information (if applicable).

  • Right to Correct: Request corrections to inaccurate personal information.

  • Right to Non-Discrimination: Receive equal service and pricing regardless of exercising your privacy rights.

To exercise these rights, contact us at Info@yourexpeditedsolutions.com. We will verify your identity as required by law before fulfilling your request.

 

6. Call Recording Policy

All incoming and outgoing calls are recorded and securely stored. These recordings are used to:

  • Ensure quality and compliance.

  • Resolve disputes or complaints.

  • Conduct internal training.

By communicating with us via phone, you consent to the recording of such calls.

 

7. Data Sharing and Disclosure

We do not sell personal information. We may share your information under the following circumstances:

  • Service Providers: To support operational activities, such as logistics and payments.

  • Legal Compliance: When required by law, subpoena, or court order.

  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

  • With Your Consent: For purposes you authorize.

 

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or destruction.

 

9. Do Not Call Policy

Expedited Solutions LLC adheres to the Telephone Consumer Protection Act (TCPA) and honors all requests to be added to our internal Do Not Call (DNC) list. To opt out of marketing communications, email us at Info@yourexpeditedsolutions.com. We also comply with the National Do Not Call Registry.

 

10. Policy Updates

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. Updates will become effective immediately upon posting on our website or notifying you directly.

 

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:

Expedited Solutions LLC
221 S Railroad St, Rives Junction, MI
Email: Info@yourexpeditedsolutions.com

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